Returns & Exchange
At LVLUP Health, we want you to be happy and healthy.
If for some reason there is an issue with your purchase please contact us directly on [email protected] so that we can do what we can to help you
What’s your returns policy?
Returned products must be returned in their original, undamaged packaging, and must be in a re-saleable condition.
We do not accept any ‘change of mind’ returns for opened products, and realise that not everyone’s taste is the same. For this reason, please choose carefully.
If a product has been supplied incorrectly by LVLUP Health OR which are deemed to be damaged/faulty and unfit for use, a return can be organised within 7-days of receiving the product.
Please note, you will be responsible for all return shipping charges for reasons outside of an incorrectly supplied product OR a product which is deemed to be damaged/faulty and unfit for use. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from receiving your item to process your return or exchange. We will notify you by email when your return has been received and processed.
Damaged or Incorrect Products:
If we have stuffed up, or the shipping carrier has broken something contact us immediately to organise you a replacement.
For any orders that claim to have missing products, we will conduct a full investigation. If we are found to be liable you will be sent replacement products.