Subscriptions Policy

Effective Date: 10 Sept 2026

About LVLUP Health Subscriptions

LVLUP Health offers optional subscription services that allow customers to receive selected products automatically at recurring intervals.

By purchasing a subscription product, you agree to this Subscription Policy, our Terms of Service, Shipping Policy, Returns & Refunds Policy, and any other applicable policies published on our website.

LVLUP Health is operated by Kyana International Limited.

How Subscriptions Work

When you purchase a subscription product, you authorise LVLUP Health to automatically charge your selected payment method at the subscription interval chosen during checkout.

Available subscription frequencies may vary by product.

Subscription orders automatically renew unless cancelled by the customer in accordance with this policy.

Subscription pricing, discounts, product availability, and promotional offers may change from time to time.

Recurring Billing Authorisation

By enrolling in a subscription, you authorise LVLUP Health and its payment processing partners to charge your selected payment method for all recurring subscription orders until the subscription is cancelled.

Charges will occur automatically according to your selected subscription frequency.

The amount charged may include:

• Product costs.
• Applicable taxes.
• Shipping fees where applicable.
• Any adjustments disclosed before processing.

Customers are responsible for ensuring their payment information remains accurate and current.

Managing Your Subscription

Customers may manage their subscription through their customer portal.

Depending on the platform functionality available at the time, customers may:

• Skip upcoming orders.
• Change delivery frequency.
• Update billing information.
• Update shipping information.
• Cancel their subscription.

Customers wishing to prevent an upcoming renewal must cancel their subscription at least 72 hours before the scheduled renewal billing date shown in their customer portal.

Subscription Cancellations

Subscriptions may be cancelled at any time. However, cancellation requests must be submitted at least 72 hours before the next scheduled renewal billing date to prevent that renewal from being processed.

Cancellation requests received within 72 hours of the scheduled renewal date may not take effect until the following renewal cycle. During this period, payment processing, order preparation and fulfilment may already have commenced.

Cancelling a subscription stops future eligible renewals but does not automatically cancel or create a refund entitlement for an order that has already been charged, processed or submitted for fulfilment.

Orders that have entered processing or fulfilment cannot generally be cancelled. A request to cancel or return an order because it is no longer wanted is treated as a change-of-mind request and is subject to our Returns & Refunds Policy. This applies even when the product remains unopened.

Where a cancellation request is submitted within the 72-hour period, LVLUP Health may, at its sole discretion and where operationally possible, offer cancellation assistance, store credit or another reasonable resolution. No particular outcome is guaranteed.

Failed Payments

If a subscription payment fails:

• LVLUP Health may automatically retry the payment.
• Subscription orders may be delayed, paused, or cancelled.
• Customers may receive reminders to update their payment information.

LVLUP Health is not responsible for delays resulting from failed payment authorisations or expired payment methods.

Repeated failed payment attempts may result in subscription cancellation.

Out-of-Stock Subscription Products

Occasionally, subscription products may become temporarily unavailable due to manufacturing, supply chain, inventory, regulatory, or operational issues.

Where this occurs, LVLUP Health may:

• Delay shipment until stock becomes available.

LVLUP Health does not guarantee uninterrupted product availability.

Customers will not be charged for subscription orders that cannot be fulfilled unless otherwise agreed.

Pricing Changes

LVLUP Health reserves the right to modify subscription pricing, discounts, shipping charges, product availability, and subscription benefits.

Any changes will apply to future renewals.

Continued participation in the subscription program after pricing changes take effect constitutes acceptance of the updated pricing.

Returns & Refunds

Subscription orders are subject to the LVLUP Health Returns & Refunds Policy.

Because subscription products are automatically processed according to customer-selected billing schedules:

• Charges processed before cancellation requests are generally not eligible for refund.
• Orders already processed or shipped are generally not eligible for cancellation.
• Opened products are generally not eligible for return.

Nothing in this policy limits rights available under applicable consumer protection laws.

Fraud, Abuse & Chargebacks

Customers experiencing issues with subscription billing are encouraged to contact support@lvluphealth.com before initiating a chargeback or payment dispute.

LVLUP Health reserves the right to provide payment processors with:

• Subscription enrolment records.
• Customer acceptance records.
• Billing authorisations.
• Order history.
• Delivery confirmations.
• Customer communications.

Unauthorised, abusive, or fraudulent chargebacks may result in:

• Suspension or termination of the customer account.
• Cancellation of active subscriptions.
• Refusal of future orders.
• Recovery of chargeback fees and associated administrative costs where permitted by law.

Nothing in this policy limits any rights available under applicable consumer protection laws.

Limitation of Liability

To the maximum extent permitted by law, LVLUP Health is not responsible for subscription interruptions caused by payment processor failures, inventory shortages, supply chain disruptions, website outages, carrier delays, force majeure events, or circumstances beyond our reasonable control.

Policy Updates

LVLUP Health may update this Subscription Policy from time to time. The most current version will always be published on our website and will take effect upon publication.

Company Information

LVLUP Health is operated by Kyana International Limited.